1. The “Performance” Principle

We engage in high-leverage intellectual labor. Because our deliverables consist of “Surgical Intel” (Audits) and “Custom Fabrication” (HTML Code), we do not provide “Amazon-style” returns. Once a service is performed, the value has been delivered.

2. Consulting Service Refund Policy

• Foundation Topical Map Build: This is a blueprinting service. Once the Knowledge Graph is delivered and accessed, the service is considered “Performed.” No refunds are available.
• SEO Content Audits (The MRI): These are diagnostic reports. Once the audit diagnostic is generated and the Battle Plan is delivered, you have received the intelligence. No refunds.
• Backlog Rescues (The Surgery): These are custom-fabricated code blocks (HTML). Once we deliver the “Bones-Joints-Cartilage” HTML for your CMS, the fabrication is complete. No refunds.
• SlideShift Visual Refactoring: Once the visual assets are refactored and the HTML snippets are delivered, the service is “Performed.” No refunds.

3. SaaS Subscription (The Command Center)

ContentOps SaaS subscriptions are billed on a recurring basis. You may cancel your subscription at any time via your account settings.

Cancellation will take effect at the end of the current billing cycle. We do not provide pro-rated refunds for partial months of unused access.

4. Dispute Resolution

If you believe a deliverable is technically flawed (e.g., the code is broken or the report is empty), we have an open door. Send an email to support@contentops.so with the details.

Note: We do not refund, but we will re-execute the service to meet the technical standard.